Definitions

This Statement has been prepared by Sam Petrou Trading as Soul Universe (ABN 83 597 265 119) interchangeably referred to in this Statement as (“Soul Universe”, “souluniverse.com.au”, “Soul Universe”, “we”, “us” and “our”).

Users who log on to the Site are referred to generically in this Statement as “users”, “visitors”, “clients” or “you”.

Maintaining your privacy

We value our clients and their right to keep their personal information Private. This Statement has been prepared to provide disclosure on how we gather and use your information.

Collecting information on ‘souluniverse.com.au’ users.

souluniverse.com.au collects non-personal information on Site visits including, without limitation, which sections of the Site are most frequently visited, how often, and for how long. This data is always used as aggregated, non-personal information, and may be shared with souluniverse.com.au partners to provide them with information relating to how souluniverse.com.au visitors ‘use’ the Site. This is done for the purpose of website design by measuring website accessibility and ease of navigation and maintenance.

IP Addresses

souluniverse.com.au web servers gather your IP address to assist with the diagnosis of problems or support issues with our services, and to monitor the use of our Site.

Cookies & Applets

Cookies are small pieces of information captured when your device is used to access online content. We use cookies to ensure a more streamlined online experience, to identify and store your personal preferences without the need for you to save them and provide you with appropriate and relevant information. We may use temporary (session) cookies or permanent cookies when you access our web site, which allows us to recognise your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser.

Third Party

In order to better understand our users, souluniverse.com.au utilises a third party measurement company, Google Analytics to assess Site traffic. A tracking code is used to collect the following information on the usage of the Site:
• The number of page views (or page impressions) that occur on souluniverse.com.au;
• The number of unique visitors to souluniverse.com.au;
• How long these unique visitors (on average) spend on souluniverse.com.au. when they do visit; and
• Common entry and exit points into souluniverse.com.au
This collective, non-personal information is collated and provided to souluniverse.com.au to assist in analysing the usage of the Site.

Online Purchases

Making an online purchase at souluniverse.com.au does not require registration. Purchases do require users to complete mandatory fields (First name, Last Name, Address, Phone and Email) so that we can identify and contact the client.

souluniverse.com.au will store your purchase information for five years for business purposes.

Telephone/Cellular and Email communications from souluniverse.com.au

If you use one of our contact us features or make a purchase on our website, Soul Universe  may contact you via Telephone, Cellular (SMS) or Email to either;

• Confirm a purchase
• Confirm an appointment
• Respond to an enquiry

Subscription

You may opt-in to subscribe to one of our newsletters, when you do you understand that we use a third party service provider to provide this service, the required data will be shared with MailChimp and other third parties to manage and facilitate this feature service.

Access to Your Information

souluniverse.com.au will only keep record of your information for accounting purposes. You may request to have this removed or request access to the information we store about you.

Data Transfers

We transfer or disclose information to 3rd party contractors and support personnel. This includes but is not limited to businesses such as the Commonwealth Bank, PayPal, Stripe to process your payments and to MailChimp to manage your subscriptions. We also utilise digital support platform LiveChat, where by user information that is provided is transferred to their servers to facilitate the support. By giving us your personal information, you consent to such disclosures. 

Privacy & Site Changes

souluniverse.com.au may review and update its Privacy Policy. Revised versions will be available on the website.

Contact Us

If you have any questions about this Statement, the practices of this Site, or your dealings with souluniverse.com.au you can contact by submitting a request here.

Copy of Privacy Statement

If you prefer this Privacy Policy to be sent to you in a different format to suit your particular needs, please contact us and we will arrange a suitable copy to be provided to you.